Q: Can your CNC machines be customized according to our specific requirements?
A:Yes, we offer customization for our CNC machines. We can adjust the size, components, and software to meet your production needs. Please let us know the specific requirements, and we will provide a tailored solution.
Q:What kind of training do you provide for machine operators?
A:We provide comprehensive training for operators, including:
On-site training at our plant.
Remote training via video conferencing.
User manuals and detailed documentation provided.
Optional advanced training for maintenance personnel.
We ensure that your team is well-equipped to operate and maintain the machines efficiently.
Q:What is your after-sales service like?
A:Installation and commissioning: Our engineers can assist with machine installation and calibration.
Technical support: We offer Within 24 hours remote technical support to resolve any issues.
Spare parts: We provide genuine spare parts with fast delivery.
Our goal is to ensure your machines run smoothly and help you maximize your production efficiency.
Q:Can I visit your factory or see a demonstration of the CNC machines?
A:Indeed, we extend a cordial invitation to all clients to tour our facility and witness the operational capabilities of our CNC machines firsthand. Kindly inform us of your preferred time frame, and we shall organize a tailored visit and demonstration to accommodate your specific requirements.
Q:How to ensure that the equipment meets the technical standards of the importing country?
A:Before shipment, we will clarify with customers the safety certification requirements of the target country (such as EU CE, US UL), and provide a complete series of relevant documents such as certificate of origin, commodity inspection certificate, technical agreement, packing list, commercial invoice, etc. If the customs of the importing country has special requirements, we will also try our best to cooperate with customers to provide relevant information.
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